Management
Glenn Chilton is an accomplished strategic planner who brings a balance of vision and pragmatism to the job of delivering breakthrough marketing results for clients. As the President and Chief Executive Officer he is focused on developing new ideas, methodologies and integrated channel solutions that can help marketers adjust to the new, more demanding realities of today’s marketplace.
Throughout his career Glenn has proven himself an innovative thinker and a pioneer in the area of direct and database marketing. In his previous role as Chief Strategy Officer, North America for J. Walter Thompson’s direct and interactive group (connect@jwt), he was the catalyst behind the transformation of the world’s oldest advertising agency into a true integrated marketing services provider. During his tenure at JWT he also led the development of relationship marketing strategies and programs for such Global 2000 enterprises as Nestle USA, Johnson and Johnson Lifescan, Western Union, Orkin, and many others.
Prior to joining JWT, Glenn was a founding partner of Go Direct Marketing, where he spent fifteen years building it into the largest independent direct marketing agency in Canada.
Paul Quigley is a leading expert in CRM and marketing information technology who is extremely adept at mapping client business needs to cost effective systems solutions. As Chief Operating Officer, his role is to build and enhance the technology infrastructure required by clients to manage complex, multi-channel relationships with their customers.
Paul’s entire career has been spent in the field of marketing technology and during that time he has been responsible for the development of many customized CRM and marketing database systems, interactive response systems, sales lead management systems, large scale customer databases and other types of marketing automation applications and tools for clients in a wide variety of sectors, both B2C and B2B.
Prior to joining Kenna, Paul was a founding partner and President of iWorks Group Inc., a Toronto-based software and technology organization which designed, deployed and hosted custom marketing solutions. The iWorks “Data Quality Suite”, a Web-based tool for data transformation and hygiene, is now a vital component of the Kenna solution set, helping clients solve their data integrity problems.
In his role as Executive Vice President, Jeff leads the Agricultural Practices area, where he is responsible for serving the CRM needs of clients and shepherding the development of new applications and tools to serve their customer management goals.
Jeff's strategic planning skills and his meticulous attention to detail have enabled his clients to achieve higher levels of growth and profitability. He has a hands-on approach to helping clients derive maximum benefit from their CRM technology and systems.
Before assuming his current responsibilities, Jeff was President of Applican Marketing Systems, a Toronto-based firm specializing in lead generation and technology applications development, which was acquired in 1999 by the Kenna Group.
Stephen uses his comprehensive knowledge of database and relationship marketing, marketing information technology, and customer database analytics to assist Kenna Group's clients in the development of their CRM strategies.
Prior to joining Kenna, Stephen was an independent consultant providing customer management expertise to major clients across a variety of sectors. Prior to that, he was Vice-President in charge of consulting and analytical services at Relationship Marketing Resources. His experience also includes Blackburn/Polk Marketing Services, where he served initially as Vice President of a customer analytics division, and subsequently as President of a marketing database development group. His earlier career was spent entirely in the direct marketing field, on both client and agency sides.
Over the past sixteen years, Stephen has been writing on the subject of database and relationship marketing for Direct Marketing News, where he serves as Executive Editor of the publication's highly regarded CRM Journal supplement. He has contributed CRM-related articles to such publications as Marketing and Strategy, and has served as a moderator and speaker at many industry events.
